It's never the technology. It's the incentives.
Author:Sambath Kumar Natarajan(Connect)Version:1.0
Why Transformations Fail
70% of Digital Transformations fail to achieve their stated goals.
Reason 1: The CEO's Timeline vs Reality
CEO: "We will be cloud-native by Q4." Reality: You have 20 years of stored procedures in Oracle. You cannot move that in 2 quarters. Result: Teams "Lift and Shift". They put the Oracle DB on an EC2 instance and call it "Cloud". Cost goes UP (Cloud is expensive), Agility stays SAME.
Reason 2: Misaligned Incentives
- Dev Team: Incentivized on Speed (Features shipped).
- Ops Team: Incentivized on Stability (Uptime).
- Security Team: Incentivized on Risk Avoidance (No breaches). These goals are mutually exclusive. Unless you change the incentives (e.g., Shared Goal: "Safe Speed"), the departments will war with each other.
Reason 3: Replacing Staff with Consultants
You hire McKinsey/Accenture/Deloitte. They bring in smart 25-year-olds who know the theory but don't know your business. They build a fancy strategy deck. They leave. Your staff, who were ignored, go back to doing things the old way because "This is how the billing system actually works."
