Why Fixed Bid contracts guarantee low quality and why Capacity implies trust.
Author:Sambath Kumar Natarajan(Connect)Version:1.0
Fixed Bid vs Capacity: The Contract TrapBid (Fixed Price)
"I want this car for $20k."
- Pros: Cost certainty (for the client).
- Cons: The vendor is incentivized to do the minimum viable work.
- Result: The Change Request (CR) War. Every clarification becomes a billable event. The relationship becomes adversarial.
The Capacity Model (Team Augmentation / T&M)
"I will pay for a team of 5 experts for 6 months."
- Pros: Flexibility. You can pivot strategy in Week 2.
- Cons: Cost uncertainty. "What if they deliver nothing?"
The Outcome Based Model (The Unicorn)
"I will pay you $1M if you increase conversion by 10%."
- Reality: This model is rare because it requires high trust. Vendors avoid the risk; Clients avoid the value-sharing.
The Consultant's Advice
Avoid Fixed Bid for Innovation.
- Fixed Bid is optimal for Commodities (Building a shed, installing Legacy ERP).
- Capacity is optimal for Discovery (Building a new product).
- If you sign a Fixed Bid for a new product, you are purchasing a contractual dispute, not software.
